FAQ
Shipping
How long does it take for delivery?
After your order is placed, it will be prepared and packed immediately (within 3-5 business days) and handed over to the courier company.
Based on the delivery method in your country, delivery usually takes 14-28 days.
How can I find out the status of my delivery?
If you do not receive your package by the scheduled arrival date, please provide us with the tracking number or contact our support team.
Which is your shipping company?
From Japan to your country, products are delivered by Japan Post, and from there to the destination is delivered by each delivery company affiliated with Japan Post.
Can I change my shipping address?
Please contact us.
I made a shipping address mistake. What should I do?
Please contact us.
Having trouble registering my phone number.
When registering a phone number, you must enter the country code at the beginning of the number.
Products
What kind of snacks are included in the subscription delivery?
Click here to view product details.
Where can I check for product allergies?
You can check it by reading the QR code with the product or by downloading the PDF file from the download page on this website.
Can I specify a snack?
Contents cannot be specified.
Can I specify which snacks I would like to receive in my subscription package?
Contents cannot be specified.
If I have an allergy, can I exclude the candy?
Contents cannot be excluded.
Price/Payment Method
What payment methods are available?
We currently accept payments by all major credit cards. All payments are made through secure checkout and we do not share your details with third parties.
Are there any customs charges?
Please check the customs regulations of your country. Each country has different rules regarding customs fees and taxes. The association is not responsible for covering any customs fees or taxes that may be charged. Please note that custom fees are charged by the local authorities and we have no control over import taxes.
Return/Cencel/Exchange
Can I return the product?
We do not accept returns.
Can I cancel the product?
We do not accept cancel
I want to cancel my subscription purchase, what should I do?
Please log in your account, and cancel your subscription from your account page.
What should I do if an item is damaged?
Please contact us
Subscriptions
What kind of products will I receive?
Please click here to see products
Can I specify the contents of my subscription purchase?
Contents cannot be specified.
What is the difference between the subscription purchase plans?
Discount rates vary depending on the plan you select.
How can I cancel my subscription?
Please log in your account, and cancel your subscription from your account page.
I am allergic to some of the products in my subscription. Can I change the contents?
Contents cannot be changed.